Bast Casino FAQ – All Your
Answers here

On the registration page Go and fill in the form with your name, email, mobile number, and password. Confirm you are 18+ and agree to the terms and conditions. Once everything checks out, your account will be activated within minutes.

Each person may only open one account. Creating multiple accounts using the same device, email address, or mobile number is a violation of our policies. If this occurs, all associated accounts may be suspended or permanently closed.

on the login page Go to the login page and click the "Forgot Password?" link. Enter your registered email address and we'll send you a reset link. Click the link to set a new password. If you don't receive the email, check your spam folder.

KYC (Know Your Customer) is an identity verification process that requires you to submit a national ID or passport along with proof of address. It keeps your account secure and must be completed before making a withdrawal. Verification is typically completed within 24 hours.

To change your email address or mobile number, please contact our support team. You can update your password and profile picture yourself. Name and date of birth generally cannot be changed after KYC verification is complete.

Yes, you can request account closure by emailing support@bastcasino.ws. Before submitting your request, make sure your wallet has no remaining balance. If you're closing your account for responsible gaming reasons, appropriate measures will be taken accordingly.

Bast Casino supports deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer. Mobile banking methods are the fastest and most convenient option for users in Bangladesh.

The minimum deposit is ৳500 and the maximum per transaction is ৳1,00,000. Daily limits may vary depending on the payment method. Check the payment section in your account panel for full details.

Deposits via bKash, Nagad, and Rocket are typically credited to your wallet within 1–5 minutes. Bank transfers may take 2–24 hours. If your deposit hasn't arrived, contact support with your transaction reference number.

Withdrawals are generally processed within 1–4 hours. Having your KYC verification completed speeds up the process. Your first withdrawal may take a little longer due to additional verification. Requests submitted between midnight and 6 AM will be processed in the morning.

Bast Casino does not charge any withdrawal fees. However, your mobile banking provider or bank may apply their own transaction charges — these are governed by the respective institution's policies.

Wait 5–10 minutes first. If it still hasn't arrived, email support@bastcasino.ws or contact us via Live Chat with a screenshot of the transaction and the reference number. We'll resolve it promptly.

The welcome bonus is automatically credited on your first deposit after registration. You may need to enter a promo code at the time of deposit to activate it (if applicable). For full terms and conditions, please Bonus Page View.

Wagering requirements mean you must place a specified amount in bets before withdrawing your bonus funds. For example, a 30x wagering requirement on a ৳1,000 bonus means you need to wager ৳30,000 in total. Requirements vary by bonus.

Cashback bonuses are awarded on a weekly or monthly basis. A percentage of your net losses during the qualifying period is returned to your wallet as a bonus. For cashback rates and terms, On the bonus page View details.

Loyalty points are earned automatically with every bet you place. The more you play, the more points you earn. Points can be converted to cash or used on special offers. Reaching higher tiers unlocks even greater rewards.

Bonuses are generally valid for 7–30 days from activation. If the wagering requirements are not met within this period, the bonus and any associated winnings will be forfeited. Each bonus has its own validity period, which is stated separately.

On the games page We offer slots, Live Casino (blackjack, roulette, baccarat), poker, keno, and virtual sports. Sports Betting You can bet on cricket, football, tennis, and more in this section. Lottery This section also has its own dedicated games.

Yes. All games at Bast Casino are powered by RNG (Random Number Generator) technology, which guarantees completely random and fair outcomes. Live games are streamed in real time with real dealers.

on the Sports page You'll see a list of live matches. Select your preferred match and market, then add it to the bet slip. Enter your stake and click "Place Bet" to confirm. Note that odds change in real time during in-play betting.

Most games will resume from where you left off once the connection is restored. For live games, results are determined based on server logs. If the disconnection caused any issues, contact support with your transaction ID.

On the new games page Find the most recently added games here. New games are added every week. On the popular games page See the most popular games.

Bast Casino uses 256-bit SSL encryption, providing bank-level security. Your password is stored in encrypted form and is never visible to anyone. If a suspicious login is detected, an automatic alert is sent.

Change your password immediately and email support@bastcasino.ws. We will review your account's login history and take the necessary action. It's important to report any suspicious activity as soon as possible.

No. Bast Casino does not sell or share your personal information with any third parties. Your data is only used where required for payment processing and legal obligations. To learn more, Privacy Policy Read more.

Use a password of at least 12 characters that includes uppercase letters, lowercase letters, numbers, and special characters (@, #, !). Avoid simple passwords like "123456" or "password", and never reuse a password from another site.

Yes, you can set your own daily, weekly, or monthly deposit limits at any time. Lowering a limit takes effect immediately, while increasing one requires a 24-hour waiting period. To learn more, Responsible Gaming Page View.

Yes. You can self-exclude for a set period — 30 days, 90 days, or permanently. While self-exclusion is active, you will not be able to log in or make deposits. Contact our support team to activate this option.

Chasing losses, spending beyond your budget, or hiding your gaming from family and friends — these are potential signs of addiction. If this sounds familiar, take a break immediately and on the Responsible Gaming page View help information.

No. Bast Casino is strictly for players aged 18 and above. Age is verified during registration and again through the KYC process. Any account found to belong to a minor will be closed immediately.